At PropertyValue.us.org, we don’t like to just rest on our laurels. We know that we provide great customer service, but we constantly want to strive to do better. That’s why we are going to start a full-scale review of our customer service performance, and see where we can improve and serve you better.
This review will start next week and will be fully comprehensive. The first part of the review will be reaching out to random customers and asking them to respond to a survey of our customer service system. We’ll want to hear from them about what we do well, and where we can improve.
The second part of the review will be asking customers for feedback after each contact point. The first time they will be asked for feedback is when they receive their report. Then, they’ll be asked for more feedback when they contact us. We will review all of their feedback as it comes in.
The third part of our review will be bringing in outside customer service auditors. They will pose as problem customers and see how our customer service team reacts to them. They will work side by side with our customer service staff and review their overall response time. Then, they will go through our customer service software and review that as well.
The final part of our review will be an in-house survey of our customer service standards. We’ll ask our representatives for ideas on what we can improve. We’ll have them review the performance of other members of their team. We’ll tell them to be honest and open in their reviews.
Then, we’ll review all of of this information and find ways to implement improvements that have been suggested. Once those improvements are in place, we’ll review them again to make sure they were effective.
We hope this review will demonstrate our commitment to customer service.